Terms of Service — ASSORT HONG KONG
1. Who we are
ASSORT HONG KONG, 30/F The Sharp, 11–13 Sharp Street East, Causeway Bay, Hong Kong, is run by Assort Limited (十人十色有限公司), Company No. 2174991 (“we”, “us”).
These terms apply when you book or have a service at ASSORT HONG KONG, buy products at the salon, or use hk.assort-hair.com. Please read them before you book. Our salons in other countries are run by other Assort companies, each with its own terms.
To reach us: customers@assort-hair.com.
2. Booking
We take bookings online through Fresha, our booking system. Your booking is confirmed when Fresha sends you the confirmation. Fresha’s own terms cover your use of Fresha.
3. Cancelling, changing and running late
- We ask that you reschedule or cancel at least 4 hours before your appointment.
- Changes within 4 hours of the appointment time, and no-shows, are charged 100% of the booked service price.
- All cancellations and reschedules are made through Fresha (https://www.fresha.com/appointments), our online booking system.
- Running late? 30-minute services hold your chair for 10 minutes, cancelled after 15 with no contact; standard services hold for 15 minutes, cancelled after 30; and services of 3 hours or more hold for 30 minutes — after that the booking is released as a no-show.
The charge covers the time we held for you, which we usually cannot fill at short notice. If we have to change or cancel your booking, you pay nothing.
4. Prices and paying
Our prices are in Hong Kong dollars and shown on our menu (on Fresha and on this website). If your hair’s length or thickness, or the service you choose, needs an extra charge, your stylist tells you before starting, and we go ahead only if you agree. You pay at the end of your visit.
5. Your health and safety
Before your service, please tell your stylist about any allergies, any reaction you have had to hair products before, any scalp or skin condition, and any medicine that may matter. Before a colour service we recommend a skin test 48 hours ahead. For your safety we may change or decline a service.
6. If something is not right
We carry out our services with reasonable care and skill. If you are not happy with a service, please tell us as soon as you can — at the salon or at customers@assort-hair.com — and we will look at it with you.
7. At the salon and on our website
Please treat our team and other guests with respect. Do not photograph or film other guests or our team without their agreement, misuse our website, or give us false details. If someone does, we may refuse or cancel their booking.
8. Our content
The text, photos, videos, designs and logos on our website belong to the Assort group or to the people who made them. You may view and share our pages for your own, non-commercial use. Please ask us before using them for anything else.
9. Our responsibility to you
We are responsible for loss or damage caused by our negligence or by our breaking these terms. We do not exclude or restrict our liability for death or personal injury caused by our negligence (Control of Exemption Clauses Ordinance, Cap. 71). We are not responsible for delays or closures caused by events outside our control, such as a typhoon or black rainstorm signal; if one affects your booking, we will tell you and offer a new time.
10. Your personal information
How we handle your personal data is explained in our privacy notice.
11. Changes to these terms
We may update these terms. The version on this page on the day you book applies to that booking.
12. Law and courts
These terms are governed by the laws of the Hong Kong Special Administrative Region. Any claim about them, or about our services, is brought in the courts and tribunals of Hong Kong, including the Small Claims Tribunal. If the English and Chinese versions differ, the English version applies.
ASSORT HONG KONG — 服務條款
1. 我們是誰
十人十色有限公司（Assort Limited）（公司編號 2174991）經營位於香港銅鑼灣霎東街11–13號 The Sharp 30樓的 ASSORT HONG KONG 髮型屋（下稱「我們」）。
當您在 ASSORT HONG KONG 預約或接受服務、在髮型屋購買產品，或使用 hk.assort-hair.com 時，均適用本條款。請在預約前細閱。我們在其他國家及地區的髮型屋由其他 Assort 公司經營，各有其本身的條款。
聯絡我們：customers@assort-hair.com。
2. 預約
我們透過網上預約系統 Fresha 接受預約。Fresha 向您發出確認後，預約即告確定。您使用 Fresha 時亦須遵守 Fresha 本身的條款。
3. 取消、更改及遲到
- 如需更改或取消預約，請於預約時間至少 4 小時前通知我們。
- 預約時間前 4 小時內的更改或取消，以及未有出席（no-show），將收取所訂服務價格的 100%。
- 所有取消及改期均透過我們的網上預約系統 Fresha（https://www.fresha.com/appointments）辦理。
- 遲到安排：30 分鐘的服務為您保留座位 10 分鐘，如 15 分鐘後仍未到達，亦未有聯絡我們，預約將會取消；一般服務保留 15 分鐘，30 分鐘後取消；3 小時或以上的服務保留 30 分鐘——逾時預約將作未出席處理。
此費用用以補償我們為您保留、而在短時間內通常無法再安排給其他顧客的時間。如我們須更改或取消您的預約，您無須支付任何費用。
4. 價錢及付款
我們的價錢以港幣計算，列於價目表（Fresha 及本網站）。如因頭髮長度、髮量或所選服務需要額外收費，髮型師會在開始前告知您，並在您同意後才進行。費用於服務完成後支付。
5. 您的健康與安全
服務開始前，請告知髮型師您的任何過敏、以往對美髮產品的反應、頭皮或皮膚狀況，以及可能相關的藥物。染髮前，我們建議您在48小時前進行皮膚測試。為了您的安全，我們可能會更改或拒絕提供某項服務。
6. 如有不滿意
我們以合理的謹慎和技術提供服務。如您對服務不滿意，請盡快在髮型屋或透過 customers@assort-hair.com 告訴我們，我們會與您一同檢視。
7. 在髮型屋及網站上
請尊重我們的團隊及其他顧客。未經同意，請勿拍攝或錄影其他顧客或我們的團隊，亦請勿濫用我們的網站或提供虛假資料。如有此等情況，我們可拒絕或取消有關預約。
8. 我們的內容
我們網站上的文字、相片、影片、設計及標誌屬於 Assort 集團或其創作者所有。您可為個人及非商業用途瀏覽及分享我們的網頁；如作其他用途，請先徵求我們同意。
9. 我們的責任
因我們的疏忽或違反本條款而對您造成的損失或損害，我們會負責。對於因我們的疏忽而引致的死亡或人身傷害，我們不會排除或限制我們的法律責任（《管制免責條款條例》（第71章））。因我們無法控制的事件（例如颱風或黑色暴雨警告信號）而引致的延誤或暫停營業，我們概不負責；如影響您的預約，我們會通知您並為您安排其他時間。
10. 您的個人資料
我們如何處理您的個人資料，載於我們的私隱通知。
11. 本條款的修改
我們可能會更新本條款。每次預約均適用您作出預約當天刊登於本網頁的版本。
12. 法律及管轄
本條款受香港特別行政區法律管轄。任何有關本條款或我們服務的申索，均由香港的法院及審裁處（包括小額錢債審裁處）處理。如中英文版本有任何不一致，以英文版本為準。